FAQs

PRODUCTS & PERFORMANCE
Q: What is an N-Durance™ Air Knife?

Our N-Durance™ Air Knife is a precision-engineered device that delivers a high-velocity, uniform sheet of air. It’s designed for drying, cooling, or cleaning surfaces in industrial environments, using quiet, efficient laminar flow.

Q: What’s the difference between aluminum, 304 stainless steel, and 316L stainless steel models?
Aluminum: Lightweight and cost-effective for general use
304 Stainless Steel: Built for high temperatures (up to 205°C or 401°F)
316L Stainless Steel: Corrosion-resistant for marine, washdown, or chemical exposure

Q: Can I use your air knives with my existing compressed air system?

Yes. All air knives are compatible with standard 1/4" NPT connections. Pressure regulators and filters are available to optimize integration.

Q: Do you offer custom lengths?

Yes. Standard lengths range from 2" to 54", but we also offer custom-cut lengths on request. Contact us with your specifications.

Q: Are your accessories sold separately?

Yes. All accessories (filter, regulator, mounting kits, shims) are available as add-ons or as part of bundled product listings.

ORDERING & SHIPPING
Q: Where do you ship from?

Orders are shipped from our facility in Ontario, Canada.

Q: Do you ship internationally?

Yes, we ship globally. If your country is not available on the website,  contact us and we will try our best to fulfill your orders on request. Customs and duties may apply outside Canada.

Q: How long does it take to ship?
In-stock products: 1-3 business days
Custom lengths/configurations: 7-10 business days
You’ll receive tracking as soon as your order ships

Q: Can I get a quote before ordering?

Absolutely. Use our Request a Quote form for custom builds, bulk orders, or integration questions.

Q: What payment methods do you accept?

We accept all major credit cards, Shopify Payments, and direct invoice payments for approved B2B customers.

SUPPORT & WARRANTY
Q: Do you offer technical support?

Yes. Our support team can help with product selection, integration, and performance questions. Email support@aireacle.com for fast assistance.

Q: Do you offer warranties?

Yes. All Aireacle products come with a 1-year limited warranty against defects in materials and workmanship.

Q: Can I return a product?

Returns are accepted within 14 days for unused, standard products. Custom-length or modified items are non-refundable. See our full Returns Policy for details.

Q: Can I become a distributor?

We welcome select partnerships. Email sales@aireacle.com to inquire about distributor programs.

APPLICATION-SPECIFIC
Q: Can I use Aireacle air knives to blow off powders or dust?

Yes. N-Durance™ Air Knives are ideal for removing fine particles like powder, dust, and chips from surfaces. Proper spacing, angle, and pressure are key. Contact us for application-specific recommendations.

Q: What’s the ideal distance between the air knife and the target surface?

Typical mounting distance is 6" to 12" from the surface, but this varies by length, pressure, and application. We recommend testing under real conditions or consulting our team for guidance.

Q: Are your air knives safe for use in food and beverage environments?

Yes, our 316L stainless steel models are suitable for corrosive and washdown conditions. Always confirm with your plant’s sanitation standards.

Q: Can I use your air knives for cooling hot parts or surfaces?

Yes. Our 304 and 316L stainless steel models are rated for high temperatures (up to 205°C or 401°F) and are commonly used to cool freshly moulded or machined parts.

INSTALLATION & SETUP
Q: Do you provide mounting kits?

Yes. We offer standard and stainless steel mounting kits, as well as adjustable arms. See the Accessories section for available options.

Q: Do you have installation guides or spec sheets?

Yes. PDF guides and spec sheets are available for most products. Contact support@aireacle.com or visit our Resources section (coming soon).

Q: Can I mount the air knife horizontally or vertically?

Yes. All models are designed for flexible orientation and feature slotted mounting channels or optional brackets for secure positioning.

Q: What compressed air supply do I need?

Most air knives operate efficiently at 60-100 PSI. Ensure your system has a clean, dry, and regulated air source. We offer filter and regulator kits to simplify setup.

DISTRIBUTOR & RESELLER
Q: Do you offer wholesale or reseller pricing?

Yes. Qualified distributors may be eligible for volume discounts, extended terms, and exclusive configurations.

Q: How can I apply to become a distributor?

Email sales@aireacle.com with your company details, product focus, and territory. We’ll follow up with a distributor application and terms overview.

Q: Can I use your product branding (e.g., N-Durance™)?

Authorized partners may co-brand or white-label with approval. We also offer branded marketing assets and technical specs upon request.

Q: Do you offer distributor-only resources?

Yes. Approved distributors gain access to spec sheets, install guides, quote templates, and marketing assets through a secure portal (coming soon).

White-Label & OEM Solutions
Q: What is the minimum order quantity (MOQ)?
MOQs vary by product type and customization level.
For standard products with basic labeling, the MOQ typically starts at 100 units.
For fully custom configurations, we’ll confirm MOQs during the quoting process.

Q: Can we apply our own branding to the products?
Yes. We offer multiple levels of branding:

• Custom labels and part numbers
• Neutral packaging with your brand
• Fully branded product packaging (on request)

We’ll work with your team to match your brand standards.

Q: Do you offer product customization beyond branding?
Yes. As a manufacturer, we support:

• Modified fittings or connections
• Alternate materials or finishes
• Application-specific performance adjustments

Tell us what you need, we’ll confirm feasibility and lead times.

Q: What’s your typical lead time for OEM/private-label orders?
Lead times depend on product type and order volume.
For standard items with private labelling: 3-6 weeks
For custom configurations: 6-12 weeks. 
We’ll confirm timelines as part of the quote.

Q: Is technical support available under private label?
Yes, we provide application support behind the scenes. You remain the customer-facing brand, but we support your success with engineering and product documentation as needed.

Q: Can we get a sample before committing to a larger run?
Yes. We offer sample units for evaluation, typically billed at single-unit pricing plus shipping.